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11:00-11:50
The importance of trending values over time and treating the patient
Clinical Director - Bath Vets - IVC Evidensia Small Animal Clinical Board Chair
From sending consent forms and care videos to prompting reviews and enabling faster payments
Sandra Goericke-Pesch
No more chasing: The rise of automated customer journeys in practice (BVA Live 2025) Exotics 11:00-11:50Delivered by: 13 Jun 2025 09: 30 10: 30 Business, Careers & Debates Theatre Discover how automation and digital tools are transforming the client experience in veterinary practices. In this session, well explore what an ideal customer journey looks like before and after surgery, during medication discussions, when following up with advice, and even after a visit ends. From sending consent forms and care videos to prompting reviews and enabling faster
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