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Don't Say Um: How to Communicate Effectively to Live a Better Life -- Michael Chad Hoeppner, Hardcover Animals but how many have theNATIONAL BESTSELLER Communicate with confidence and improve your presentation skills with this essential guide because delivery matters. Michael Chad Hoeppner has coached presidential candidates, prominent CEOs, and Ivy League deans on their communication skills. Now, he shares his wide ranging knowledge in Don't Say Um. Hoeppner has created an entirely new approach to communication training, providing physical exercises to quickly improve speaking.