iTEES Eye Hospital – ERP Implementation Case Study

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Project Overview

iTEES Eye Hospital sought to enhance its operational efficiency by implementing a comprehensive ERP system. The goal was to streamline various departments, including patient management, surgical procedures, pharmacy, and optical services, ensuring seamless integration and improved patient care.

Objectives

Objectives

Patient Management:

Centralize patient records, appointments, and treatment histories.

Surgical Workflow

Efficiently manage surgical schedules, pre-operative assessments, and post-operative follow-ups.

Pharmacy Integration

Automate inventory management, prescription tracking, and billing processes.

Optical Services

Streamline the sale and inventory of eyewear products.

Reporting & Analytics

Generate real-time reports for informed decision-making.

ERP Modules Implemented

1. Patient Information System

  • Digital registration and electronic medical records (EMR).

  • Appointment scheduling with automated reminders.

  • Comprehensive patient history tracking.

2. Surgical Management

  • Pre-operative evaluation forms and checklists.

  • Operating room scheduling and resource allocation.

  • Post-operative care plans and monitoring.

 4. Optical Store Management

  • Product catalog with pricing and availability.

  • Sales tracking and customer order management.

  • Integration with inventory for stock replenishment.

5. Reporting & Analytics

  • Customizable dashboards for key performance indicators (KPIs).

  • Financial reports, including revenue, expenses, and profitability.

  • Operational reports for patient flow, surgical outcomes, and inventory levels.

3. Pharmacy Management

  • Inventory control with real-time stock updates.

  • Prescription processing linked to patient records.

  • Automated billing and invoicing.

Outcomes

  • Operational Efficiency: Reduced manual processes, leading to faster patient processing and reduced wait times.

  • Data Accuracy: Minimized errors in patient records, prescriptions, and billing.

  • Inventory Management: Optimized stock levels in pharmacy and optical store, reducing wastage.

  • Enhanced Patient Experience: Improved communication and service delivery, leading to higher patient satisfaction.

Technologies Used

  • Backend: Python, PostgreSQL

  • Frontend: HTML5, CSS3, JavaScript

  • Framework: Odoo ERP

  • Deployment: Cloud-based hosting for scalability and accessibility

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