Air India Express – Automated Crew Hotel Booking System

Aviation Crew Management System for India’s Leading Low-Cost International Airline

Project Overview

Air India Express, a subsidiary of Air India, operates low-cost flights to over 30 international destinations. Like its parent company, Air India Express faced daily operational challenges in managing crew hotel bookings manually — a process prone to delays, overbookings, and miscommunication.

To solve this, Geelani Consultancy & Solutions developed and deployed a fully automated hotel booking and crew communication system, tightly integrated with Air India Express’s existing operations and crew management ecosystem.

This solution replicated the core success of our Air India implementation but was customized to the workflows, hotel partners, and regional staff coordination required for Air India Express operations.

Goals

Project Goals

Automate the booking of crew hotel accommodations

Integrate seamlessly with Air India Express’s crew assignment system

Automate communication with multiple hotel vendors

Ensure fallback hotel allocation if availability is partial

Enable crew to receive real-time booking alerts

Gather hotel feedback from crew

Provide a backend dashboard for Air India Express support staff

Key Features Delivered

Crew Schedule Integration

  • Directly fetches crew movement data from Air India Express’s internal system

  • Identifies where and when hotel accommodations are needed

  • Automates the schedule pull via secured login

Hotel Booking Automation

  • Emails automatically sent to the relevant hotels with structured booking requests

  • If a hotel only accepts partial bookings, the remaining bookings automatically forward to the next preferred hotel

  • Hotel responses logged and matched against requested bookings

Hotel Management Portal

  • Hotel partners receive a web login to:

    • View upcoming crew arrivals

    • Confirm or reject booking requests

    • Track history of allocations and booking loads

WhatsApp & Email Alerts

  • Crew members receive:

    • Booking confirmations

    • Hotel name and check-in details

    • Notifications of rebooking or changes

  • Admin teams also receive real-time success/failure alerts

Feedback Collection

  • After check-out, crew members are invited to rate their stay

  • Feedback linked to each hotel and date

  • Reports used for vendor performance tracking

Port Support Staff Dashboard

  • Enables ground support teams to:

    • Confirm bookings manually if needed

    • Review booking history

    • Assist crew in real-time via call support

Results & Impact

  • Reduced manual processing time from hours to minutes

  • Automated fallback logic eliminated rebooking delays

  • Fewer escalations to support staff

  • Improved transparency with real-time alerts and confirmations

  • Enhanced ability to monitor hotel partner performance

  • Crew satisfaction improved via simplified communication and feedback loop

🚀 Why This Project Stands Out

  • Serves international crew flying to high-demand tourist and business hubs

  • Enabled multi-tier fallback booking logic across a rotating set of hotel vendors

  • Brought standardization and traceability to a previously manual and decentralized process

  • Demonstrates Geelani Consultancy’s capability to deliver enterprise-grade automation in the aviation sector

Technologies Used

Backend:

  • Odoo ERP (v16) – customized modules for hotel automation, crew data processing, fallback logic

  • Python – for backend logic and automation scripts

  • PostgreSQL – data persistence and reporting

  • Scheduled Jobs (Cron) – for syncing crew schedules

Frontend:

  • Figma – for designing clean, responsive interfaces for:

    • Hotel portal

    • Port staff dashboard

    • Feedback UI

  • HTML5, CSS3, Bootstrap – responsive web UIs

  • JavaScript – interactivity and form logic

Communication & Alerts:

  • SMTP Email Integration – for automated, structured booking emails to hotels

  • WhatsApp Business API – for crew alerts and confirmations

  • Notification Engine – success/failure alerts with timestamps and escalation options

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